Legal

HeliosDB legal documents

Published by Dimen Sigon OÜ, trading as HeliosDB (registry code 16757774, Ahtri 12, 10151 Tallinn, Estonia). Every version stays available at its own address and can be downloaded as the exact text that was accepted.

• Privacy Notice

  How HeliosDB uses personal data on its websites, the Cloud Service, the Partner Portal and AI Support, and your rights.

  Version 1.0, effective 2026-10-29 · SHA-256 2ad2cbb44a0e4d68… · Download
• Customer Terms for Self-Hosted Commercial Licences

  Licence terms for HeliosDB Lite and Full under a commercial licence: PDUs, evaluation, refunds, price protection and taxes.

  Version 1.0, effective 2026-10-29 · SHA-256 909e759e59f4d98a… · Download
• Cloud Terms of Service and Acceptable Use Policy

  Terms of HeliosDB Cloud: business accounts only, no trial, the free Experimental Period, durability instead of uptime, export and suspension.

  Version 1.0, effective 2026-10-29 · SHA-256 48c70d0d645dff88… · Download
• Data Processing Agreement

  GDPR Article 28 terms for personal data HeliosDB processes on your behalf, with transfer clauses and the sub-processor list.

  Version 1.0, effective 2026-10-29 · SHA-256 d85732f3e78540a7… · Download
• Support Policy

  Best-effort, AI-coordinated support from a pool of workers, prioritised per customer, with non-binding targets and no service credits.

  Version 1.0, effective 2026-10-29 · SHA-256 8ff19a027a7f0126… · Download
• Transaction Durability Commitment

  Acknowledged commits are not lost because of HeliosProxy in the path or the HeliosDB Full version in use (in the Cloud, the engine version HeliosDB runs); scope, exclusions and remedies.

  Version 1.0, effective 2026-10-29 · SHA-256 4063797450451f49… · Download
• Release and Capability Matrix: Reference Terms

  How the Release and Capability Matrix and the Compatibility Matrix are built, what each status means and how they bind HeliosDB.

  Version 1.0, effective 2026-10-29 · SHA-256 54112740af8097fc… · Download
• Integration Certification Criteria

  What an integration must show to be certified, how certificates expire and are renewed, and how the certification name may be used.

  Version 1.0, effective 2026-10-29 · SHA-256 4f947558162110f8… · Download
• Brand Guidelines

  How HeliosDB names and logos may be used, by everyone and by partners.

  Version 1.0, effective 2026-10-29 · SHA-256 c60cdaad3ab886d7… · Download

Questions: support@heliosdb.com. Security reports: security@heliosdb.com.